Photo from www.manemajesty.com

Trichology – Where health and hair reach the “The Ultimate Balance.”

Trichologist Practitioner Marvelette Jackson boosts national awareness on how hair loss is connected to wellness. 

Chicago, IL – Think back to the last time you had a medical examination.  Did your health care provider conduct a hair and scalp analysis?  If not, then it was not a complete examination.  Fortunately, the medical field is continuously evolving, and now, there is a growing collaboration between medical doctors and Trichologists to make the analysis of the hair and scalp a part of a routine health exam.

According to Trichologist Marvelette Jackson, owner of Touch of Perfection Salon,  TrichoScience Clinic  and Institute of TrichoScience Education (ITSE),located in Chicago, “If you had a toothache, you’d make an appointment to see a dentist.  Dermatologists specialize in problems and diseases affecting the skin. When a person is suffering from health conditions that have reached the point of showing symptoms in their hair and on their scalp, such as baldness, hair breakage, dry or sudden hair loss, then, it is time for them to schedule an appointment with aTrichologist.  With early detection, most of these conditions are treatable.”

Many people are unfamiliar with the term, Trichology. Trichology is a para-medical branch of medicine that focuses on the study of hair and scalp disorders.  It involves an in-depth study of the functionality of chemistry and physics, as they relate to the anatomy and physiology of the health of hair.  Formal study in this particular field dates back to 1902.

In a recent interview on CBBN Business Journals, Ms. Jackson indicated that, “Hair loss has reached epidemic portions, worldwide.  No one is exempt -- men, women and children alike are displaying the effects of this dis’ease caused in part by lifestyle choices, genetics and poor styling choices.”

Long-time client, E. Ellis states that, “Trichologist Jackson is knowledgeable and informative about her craft. Her level of expertise surpasses what you would expect to receive from a hairstylist. She diagnosed and corrected several unforeseen conditions that I’d experienced over the years with my hair and scalp. I’m very satisfied with the results.”      

November 12-14, 2013, Ms. Jackson will be a featured speaker at the upcoming 2^nd International Conference and Exhibition on Cosmetology &Trichology hosted by OMICS Publishing Group.  OMICS publishes scientific journals and organizes events throughout the year to support the progress of research and developments in the scientific industry.  The theme for this year’s event is “To Share Novel approaches which enhances Beauty & Skin Care,” which includes topics, such as “Hair lost management and advances in Trichology.” 

Hair loss, breakage and other visible scalp conditions are indicators of your overall health and wellness.  Isn’t it great to know, that Trichologistshave only one mission and that is to “restore the “whole you” – from the inside out.”

For more information visit www.TopHairScience.com

‘Bad’ Customer Service

Whether you are an employer, manager, or employee, there are five things “You should know”:

1. Anytime a customer (internal and external), is in front of you, or on the telephone, they should receive exceptional customer service.
2. Without your customer, you will not have a business or job.
3. Minority owned businesses are the second largest employer of people of color.
4. Training your employees to provide exceptional customer service, is the best way to retain your customer, receive free advertising, and ensure a repeat customer.
5. If employees are rude to a customer… management is to blame.

With that being said, let’s talk about the things that are keeping your business from growing in customers and revenue.  These are all forms of ‘bad’ customer service!

When you or your employee does any of these things, you are losing customers and money.

-Your customer /client are not greeted with a friendly greeting upon their arrival.

-having personal conversations in the presence of customers/clients - whether face-to-face or on their cell phone.

-their attitude is rude.  i.e. rolling eyes, sighing

-their body language says don’t approach.  i.e. their arms are crossed.

-the tone of their voice is rude or condescending.  Remember a customer on the phone can hear your rudeness.

-having an unclean and cluttered store is unwelcoming.

Your customer / client should never know if your employee is having a bad day.  The customer/client should not know that the manager is a jerk, the employee is having personal problems with their boyfriend / girlfriend, or any other personal problem they might have.

When a customer walks into your place of business and your employee is frowning with their arms crossed,  playing the dozens or a manager is disciplining a subordinate in front of customers… your customer is receiving ‘bad’ customer service. And they will probably think “did I catch them at a bad time”, or Wow!  no one has acknowledged me since I walked in”.

Either way, the customer is receiving bad customer service from your business and this can affect your reputation which will end up costing you money.  You will lose money from that customer not returning to your business.

“4 – 10 people will tell someone about their bad customer service experience.” 

“1 - 3 people will tell someone about their good customer service experience.”

Bad customer service is normally the culture of the business.  In most businesses big or small, most employees have not been trained properly and that is the result of an untrained manager or supervisor.  For every rude clerk, cashier, operator, receptionist, etc.  you will find a rude manager, supervisor or owner.  

Remember you don’t have to continue to let your customers suffer from ‘Bad’ customer service… Creative Kimistry Customer Service Training Consultants can cure that culture in your business.

Kimistry is the CEO of (cKi) Creative Kimistry customer service training company; she is the Own & Publisher of 1st Impressions on-line Magazine as well as the Produce & Host of ‘Chatting with Kimistry’ a cable talk show on CAN-TV.   Kimistry is a writer, consultant, public speaker, mentor, poet, host & producer.

It is because one of her pet peeves is receiving ‘ bad customer service’ and with having over 20 years of experience in training her subordinates on how to deliver good customer service… in 2010 Kimistry decided to start a customer service training consultant company. www.creativekimistry.com  / 773-331-0165 / creativekimistrycustserv@gmail.com